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How can I troubleshoot before submitting a Help Desk ticket?

Best practice is to clear your cache/history.

  • PC: Hold down ctrl + R at the same time

  • Mac: Hold down [CMD] + [ALT] + [E] at the same time.


If you’re still having an issue, proceed to submit a Help Desk ticket. 

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Oops! How do I cancel or change an order? 

Within a 1-hour window, your order is eligible for cancellation or edits.


If you are within this 1-hour window, click here to submit a request to cancel/edit your order.

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How do I submit a Help Desk ticket?

Contact Us button at top right or Tools>Help Desk

Once on the Help Desk screen, click ‘Create New Ticket’ at the top right.

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Can I return an order?

If Mira verifies that an error was made and we are responsible for that error, Mira will make it right. All personalized sales are final. Finally, all sales are final for material produced on demand. For return material eligibility, please contact us at

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